Leads and orders
Capture orders from available channels or manually, then track status, payment, delivery and ownership.
- Unified lead queue
- Flexible statuses
- Products, payment and delivery in one record
- Change history and owner
One CRM for every daily retail workflow
From the first enquiry to the financial result, Dinea modules work as one connected process.
Customers
Keep contacts, purchases, returns, debt, segments, notes and communication context together.
- Contacts and channels
- Purchase and return history
- Debt and bonuses
- Segments and statuses
Communications
Bring available messages, comments, attachments and internal notes into one workspace.
- Customer conversation history
- Manager assignment
- Quick replies
- Attachments and products
Products / Inventory
Manage models, SKUs, variants, prices, barcodes, reservations, cost and actual stock.
- Models and variants
- SKUs, sizes and colours
- Purchase and retail price
- Reserved and available stock
Finance
Track income, expenses, payments, debt, cost and profit in connection with each order.
- Payments and debt
- Income and expenses
- Cost of goods
- Returns
Analytics
Compare revenue, margin, average order value, conversion, products, channels and manager performance.
- Sales by period
- Profit and margin
- Sales channels
- Top products, sizes and colours
Team tasks
Create tasks, assign an owner and deadline, then track overdue and completed work.
- Calendar and list
- Deadlines
- Owners
- Statuses
Multiple locations
Create warehouses and stores, receive and transfer stock, write off items and run counts.
- Flexible locations
- Transfers
- Receipts
- Write-offs
Labels and receipts
Create shipments, preview documents and print shipping labels, fiscal receipts, price tags and product labels.
- Labels from an order
- Document preview
- Fiscal receipts
- Product labels
Roles and access
Configure access to orders, customers, inventory, finance, analytics, settings and integrations.
- Owner, admin and manager roles
- Section access
- Critical-action permissions
- Financial data protection
Mobile app
Manage essential numbers, orders, tasks and stock in the Dinea mobile app.
- Personal Dinea app
- KPI overview
- Orders
- Tasks
Telegram bot
Receive available notifications and perform approved quick actions in Telegram.
- New-event notifications
- Task reminders
- Service messages
- Available quick actions
How one order moves through Dinea
Each module passes context to the next, so the manager does not need to re-enter the customer, product, payment or delivery.
- 01
The customer messages you or places an order.
- 02
Dinea creates a lead and finds the customer profile.
- 03
The manager confirms the item, size, payment and delivery.
- 04
The system reserves stock at the right location.
- 05
Payment and the receipt are recorded in the order.
- 06
The manager creates a shipping label and prints the marking.
- 07
The sale is reflected in finance and analytics automatically.