How to request deletion of Dinea data
A user may request deletion of their account, organisation data or data received through connected integrations.
Option 1 — through the form
Open https://dinea.pro/en/legal/data-deletion and provide:
- name;
- account email;
- organisation name;
- request type;
- integration platform, if relevant;
- page or account identifier, if known;
- description of the data to delete.
Option 2 — email
Email policy@dinea.pro with the subject Dinea data deletion request.
Request verification
We may ask the requester to verify their identity, authority over the organisation or control of the connected business account. Do not send a password, access token or complete payment information.
What happens after a request
- we register the request;
- we confirm receipt;
- we clarify its scope;
- we delete or anonymise data that does not need to be retained by law;
- we notify the requester when work is complete or explain any partial restriction.
Our target response time is up to 30 calendar days unless the law or complexity requires otherwise.
Facebook, Instagram, TikTok and other integrations
The user may first revoke Dinea’s access in the relevant platform’s settings. The user may then request deletion of previously synchronised data through the form or by email.
Dinea may support an automated data-deletion callback where a platform requires it. After such a request, the user should receive a confirmation code or status URL if the platform provides that workflow.
Data that may not be deleted immediately
Some records may be retained where required for:
- compliance with law;
- accounting or tax records;
- fraud prevention;
- establishing, exercising or defending legal claims;
- completion of a backup rotation cycle.
Access to such data is restricted and it is deleted when the mandatory period ends.
Contact: policy@dinea.pro.